Topic: Lenovo/IBM support/service?


So we have a few IBM servers and we're looking to renew support.The jargon is mind-boggling and our sales guy who's trying to procure this is lost. My first question is what's IBM's involvment post-Lenovo? Does Lenovo now provide support?We basically want full hardware support (4 hour replacement), access to any downloadable stuff (BIOS, firmware, hardware-specific vmware stuff), and whatever tech support is needed for ongoing issues that might come up (for example, one currently has IMM firmware that locks up every week or two).Anyone got a sizable amount of this gear and willing to de-jargon-ify the support offerings?

Please help.

I didn't find the right solution from the Internet.

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